Returning Items Sold by Third-Party Sellers on Amazon.sg: What You Need to Know

When shopping on Amazon.sg, you may come across items that are sold and fulfilled by a third-party seller. While these sellers are required to offer returns on an equivalent basis as Amazon SG, their policies may vary. In this article, we'll explore what you need to know about returning items sold by third-party sellers on Amazon.sg.

Returns Policy

Before purchasing an item from a third-party seller, it's essential to check the returns policy set by the seller. This will give you an idea of whether the item can be returned and under what conditions. Keep in mind that original shipping charges may not be refunded if you choose to return an item due to customer error.

Amazon Error Returns

If your item is damaged, defective, or you've received an incorrect order due to Amazon's error, you're entitled to a full refund, including a refund of the original shipping charges. This includes any replacement items that may be available.

Replacement Options

When returning an item, you'll have the option to choose between a refund or replacement. If you opt for a replacement, it will only be available if the item is sold and fulfilled by Amazon SG. For items sold by third-party sellers, refunds are usually the default option.

Return Window

Products on Amazon.sg can be returned within a 15-day window for any reason. This means that if you're not satisfied with your purchase, you have two weeks to return it and receive a refund or replacement.

Exceptions

It's worth noting that video games (including accessories and games) are only returnable within the 15-day window. If you've purchased a video game and want to return it after the 15-day period, you may not be eligible for a refund or replacement.

In conclusion, returning items sold by third-party sellers on Amazon.sg can be a bit more complex than returning items sold directly by Amazon SG. By understanding the returns policy set by the seller and knowing what options are available, you can make informed purchasing decisions and ensure that you're satisfied with your purchase.

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